At Aditiki, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, retain and protect data when you use our website and mobile applications.
1. Information We Collect
- Personal details
- Name, email address and phone number collected when you create an account or book tickets.
- Payment details
- Payments are processed securely via Stripe. We do not store your full credit card details on our servers.
- Device & usage information
- Technical data such as IP address, browser type and cookie data to provide and improve our services.
2. How We Use Your Information
- Provide ticket booking and related services.
- Process payments securely via Stripe.
- Communicate with you regarding bookings, updates, or support.
- Improve user experience and platform performance.
3. Data Retention
We retain personal data only as long as necessary to provide services. You may request deletion of your account and data anytime by contacting us.
4. Sharing of Information
We do not share your personal data with event organizers, promoters, or third parties for marketing. Payment data is handled securely by Stripe in accordance with their policies.
5. Cookies
We use cookies to improve browsing experience and analyze usage. You can disable cookies via your browser settings, though some features may not function correctly.
6. Security
We implement reasonable measures to protect your data. However, no transmission method over the internet is 100% secure.
7. Your Rights
Depending on local law, you may have rights to access, update or delete your personal data. Contact us to exercise those rights.
8. Contact
For privacy concerns, email us at support@aditiki.com.
What we store about payments
▸We never store full card numbers or CVV. Stripe processes card tokens and returns limited, PCI-compliant references which we use to manage refunds and receipts.
How to request deletion
▸Send an email to support@aditiki.com with your account details and request. We'll verify ownership and proceed with deletion as required by law.